Unisys Corporation has declared that its New Zealand and Australian supplements have signed a deal with McDonald’s to provide end-user IT support services to McDonald’s restaurants across New Zealand, Australia and the South Pacific.
According to the contract,Unisys will deliver service desk, on-site and remote support services to McDonald’s chain of more than 1,000 franchised restaurants.
“The customer is at the heart of McDonald’s business, and reliable in-store technology is critical to providing a quality experience from the moment a customer places an order until the meal is delivered,” said Henry Shiner, McDonald’s CIO for the Australia, New Zealand and South Pacific region. “Our goal is to enable franchisees and restaurant managers to run their business so they can deliver the convenient, dependable and consistent service our customers expect whenever they walk into one of our restaurants.”
Unisys Smart On-Site Services are designed to provide consistent quality service for clients such as McDonald’s. Unisys provides end-user IT support services to the specific client’s needs, using advanced automation and logistics tools so representatives can track service events more efficiently from start to finish. Predictive analysis enables Unisys to anticipate and resolve potential equipment problems before they lead to potentially costly downtime.
Having 24/7 coverage, the central Unisys service desk will be based in Wellington, New Zealand, with business continuity failover based in Brisbane, Australia.